A Data Warehouse is a central repository of divergent information from various systems, with consolidated “one version of the truth” view of enterprise data. The main purpose of a Data Warehouse is to empower the management in making timely and informed decisions based on trending, forecasting and analysis of business information.
Rhapsody handles Data Warehouse projects starting with an ROI analysis to highlight the value of a Data Warehouse for a specific business. Upon management approval, business requirements phase begins, leading into a highly interactive and iterative development of a Data Warehouse with continual deliverables to – and constant feedback from – the end users. Rhapsody has successfully implemented several large and medium scale Data Warehouses in different industries such as Telecommunications, Utilities, Search Engines, Internet Yellow Pages, Retail Software, Education, Finance, Customer Care and Transportation.
Business Intelligence (BI) is the term used for the OLAP (Online Analytical Processing) Reporting tools that present analytical reports to the end users from a Data Warehouse. The BI tools allow the users to ‘slice-n-dice’ the data by different business aspects and apply different ‘what-if’ scenarios. The users can start with a high level view and drill-down into specific areas; rollup into higher level aggregations and drill-across for a comparative analysis. BI tools offer many report distribution options such as intranet, e-mail, PDA, etc.; can create reports that can be integrated seamlessly between a desktop PC and web interface.
A typical Data Warehouse project involves:
Business Requirements Gathering & Analysis
Data Acquisition and Movement
BI and ETL tool Administration
OLAP Report Development
End User Support
Rhapsody has deployed several Data Warehouse teams with skill sets that complement one another and form a highly productive and goal-oriented task force in implementing and maintaining Data Warehouses and Data Marts.
Rhapsody has varied skill sets that we can choose from to form a Data Warehousing/Business Intelligence team for your business. The skill sets include and are not limited to multiple server platforms – Unix, Linux, Microsoft Windows, Mainframe; database platforms – Oracle, Microsoft SQL Server, Teradata, Sybase, Informix, PostgreSQL, mySQL; ETL tools – IBM DataStage, Informatica, Ab Initio, Microsoft DTS, Embarcadero DT-Studio; BI tools – MicroStrategy, Cognos, Business Objects, Hyperion, Actuate; Data Mining & Statistical Analysis – SAS; Other tools- ERwin (Data Modeling), Ambeo/Embarcadero (Data Security).
Please Contact Us so we can visit with you and present our Data Warehousing and Business Intelligence services.
Customer Relationship Management (CRM)
Your customers are the heart of your business. Obtaining and retaining a solid customer base is of utmost importance. It can only be done by providing the best customer care - above and beyond what’s expected. It’s very critical for the long-term success of any business to have a Customer Relationship Management (CRM) system with interfaces into Call Center; easy-to-use and customizable solutions for Campaigns and Promotions; easy and intuitive data entry and retrieval of leads and contacts; a way to continually gather feedback through customer surveys; and reports to measure productivity of all the processes.
An integrated CRM system can:
support your Sales, Marketing and Customer Service teams
empower them to make more informed decisions
enable them to increase selling opportunities
assist them in tracking marketing effectiveness
enable them to provide better customer service
A CRM system can help your business maintain high standards for the most important and closely monitored Key Performance Indicator of any business – Customer Retention.
Identifying the right CRM solution out of the several available systems in the market and configuring the system to suit the specific business needs becomes a daunting task. Rhapsody has extensive experience in evaluating and selecting the CRM system that best suits the business needs and implementing a comprehensive CRM solution within the shortest timeframe and with the best ROI in the industry.
Please Contact Us so we can visit with you and present our CRM expertise.
Enterprise Resource Planning (ERP)
Enterprise Resource Planning is about organizing and maintaining order among the several processes in conducting your business. As the ERP can be divided at a high level into Financials, Human Resources and Supply Chain Management, the complexity and enormousness of these business functions runs many layers deep. There are several ERP solutions in the market – top tier such as Oracle and SAP; middle tier such as Lawson and JD Edwards and lower tier software used for small businesses.
Implementing and customizing ERP software is notoriously complex and time-consuming. Rhapsody has extensive experience in helping businesses selecting the right ERP system; implementing the system in a short timeframe and customizing the system to meet the specific business needs. To reign in the ballooning costs and timelines involved, Rhapsody has several implementation models to choose from, including fixed price/fixed budget/fixed timeline models.
Please Contact Us so we can visit with you and present our ERP expertise.
Data is the cornerstone of all of your business operations. Accurate, timely and relevant data can ensure smooth operations as well as resolve any issues that may otherwise hamper business performance and take away valuable resources. Rhapsody has extensive Data Architecture expertise, which your business can leverage in understanding your business needs; in architecting and building databases that give shape and storage to your internal business processes and what your business gathers from external sources. Rhapsody consultants are trained and experienced in Data Architecture related services such as:
As we establish the importance of data for the business, it becomes imperative to maintain the data in a way that is tuned for fast access; backed up for quick restoration in case of data loss; planned for scalability and throughput; and monitored for availability and reliability. With Rhapsody’s highly skilled Database Administration team, your business can put any data concerns to rest. With industry-proven expertise in Systems, Database and Application Administration, we bring many methodologies and strategies to help you with:
Backup & Recovery/Disaster Recovery Planning
Archival & Purge Strategy
Fastest Query Response Times
Rhapsody’s DBA team work across several different platforms including but not limited to server platforms – Unix, Linux, Microsoft Windows, Mainframe; database platforms – Oracle, Microsoft SQL Server, Teradata, Sybase, Informix, PostgreSQL, mySQL.
Rhapsody provides on-site and off-site Database Administration services that you can leverage and choose from, based on your specific business needs.
Rhapsody has extensive experience in implementing Data Security solutions with advanced features such as data-at-rest encryption; data-in-motion encryption; database hardening; DDL level auditing; LDAP integration for Single sign-on solutions and advanced auditing & assessment. Rhapsody consultants have expertise in industry leading Data Security tools such as Embarcadero DS-Auditor.
Please Contact Us so we can visit with you and present our Data related services.
Web Portal/Software development
Rhapsody offers a full spectrum of software development services to clients in several different industry segments. The development services are performed at the client site or at Rhapsody Development Center onshore or in dedicated offshore centers in India.
Rhapsody specializes in:
Software for mobile devices
Web Portal development
Custom report development
The skill sets available include and are not limited to Java, BEA Weblogic, Microsoft .Net, PHP, C/C++, JSP, ASP, Flash and so on.
Please Contact Us so we can visit with you and present our Software and Web Portal Development Services.
learn about staffing services
Rhapsody has an extensive and expert resource base with experience and skills in technologies that are critical in providing business solutions.
Companies remain dependent on Information Management to maximize productivity, facilitate the exchange of information internally and externally, and ensure operational efficiencies. As a result, the demand continues for qualified Information Management professionals.
Over the years Rhapsody has remained at the forefront of technology by recruiting, training and deploying top talent in cutting-edge technologies. Rhapsody has maintained excellent reputation and repeat-business with all of our clientele spanning various industries including Telecommunications, Utilities, Transportation, Education, Finance, Search Engines, Retail Software and Customer Care.
Our staffing core competencies include and are not limited to:
Data Warehousing/ Business Intelligence
Data Architecture & Database Administration
Customer Relationship Management
Enterprise Resource Planning
Project & People Management
Web Architecture/ Web Portal Development
Custom Software Development
Quality Assurance & Quality Control
Systems Architecture & Administration
Please Contact Us so we can visit with you and present our Staff Augmentation services.
learn about global delivery services
As a comprehensive resource for your business’s Information Management needs, Rhapsody offers Global Delivery Services in addition to On-site Project-based Consulting. Rhapsody’s Global Delivery Services provide flexibility and control over project execution and costs by making available to you – our client – the on-site, off-site and offshore delivery models. By dividing a project into components and distributing the execution of each component to on-site, off-site and offshore, Rhapsody can offer a project execution plan – with the right combination of cost, risk and quality – that meets your business objectives.
On-site Delivery Model
The entire project team is situated on the client’s premises. This model is most effective when the project requirements are not clearly defined or are known to evolve over the course of the project. This model is also suitable for projects that require iterative project development with heavy interaction with the end users at the client.
Off-site Delivery Model
Development and Support are handled at Rhapsody Development Center, located in Dallas, Texas. Project management, business analysis and implementation support are performed at client location. The developers on the project can be present on-site as and when needed e.g., during requirements gathering, presentations and other crucial on-site meetings. This model can be used to contain project costs while also maintaining control over the project execution details.
Offshore Delivery Model
End-to-end execution of the project is performed at Rhapsody’s offshore facilities in India. The offshore development is coupled with on-site work that includes requirements gathering & analysis, project coordination and implementation support & maintenance. This model offers tremendous cost-savings and also leverages expertise across the globe. This model can also benefit from the 24-hour work schedule, made possible by the half-day difference between the time zones in the U.S. and in India.
Rhapsody has a strong presence in India through several partnerships in key locations such as Bangalore and Hyderabad. Rhapsody can assist your firm in adapting to the changing IT services landscape and exploit, for your business and your customers, the true essence of Global Delivery.
Please Contact Us so we can visit with you and present our Global Delivery Services.